Website PenFed Credit Union
Helping Members Do Better
PenFed Credit Union is hiring a Mortgage Processor at our San Antonio Service Center in San Antonio, Texas. Provide detailed guidance and advice on product and pricing to members applying for a refinance or a purchase mortgage loan, ensuring exceptional Member service for complete application processing from and providing on-going communication to Members and business partners.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Review all loans and registrations for completeness and accuracy. Serve as both originator and processor on loans.
- Responsible for generating Account Condition Letter (ACL) per Regulation B requirements.
- Act as Members main point of contact throughout the entire mortgage process, ensuring excellent levels of member service by providing guidance/advice/counsel on process, product and pricing in a detailed and comprehensive manner.
- Determine initial potential for qualification by evaluating credit history, income levels and assets/liabilities; calculate debt- to-income and loan-to-value ratios.
- Restructure loan request and recommend for adverse action as needed.
- Responsible for reviewing and addressing items involving loan product, credit, occupancy and employment verifications and order verbal verification of employment (VVOE) for pay-off accounts.
- Request action from Disclosure Desk and other internal partners as required by valid change in circumstances.
- Collect, analyze and ingest document to clear ACL conditions.
- Update loan origination system with the information from collected documents and re-run Desktop Underwriter (DU) or Strata as appropriate.
- Maintain a working knowledge of both originating systems for home equity loans and lines of credit.
- Assemble and submit completed file to Underwriting (UW); clear manual conditions, cure title issues, resolve appraisal discrepancies with appraisal review group as needed.
- Clear any prior-to-fund conditions that arise after final UW approval before passing loan to Closing.
- Remain main point of contact with borrower through closing and funding and answer any questions that borrower may have (e.g. questions on the HUD).
- Manage and cure any QC loan issues that require borrower communication.
- As required, ensure proper re-disclosures are prepared and delivered to the member within regulatory guidelines based on identified change in circumstances
Education and Experience
Equivalent combination of education and experience is considered.
- Bachelor’s degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
- Minimum of one (1) year of experience preferably in residential mortgage lending in 1st Trust Mortgage or Home Equity processing/closing is preferred.
This position will not supervise employees.
Licenses and Certifications
There are no additional certifications required.
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Ability to travel to various worksites and be on-call may be required.
Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 1.8 million members and over $25 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-341-6572.